Privacy policy

Last updated · October 6, 2026

1. Scope

This Privacy Policy applies when you visit cavvyo.com, create or use a Cavvyo account, apply to sell, bid in an auction, create or purchase an equine listing, manage an equine record, book or provide an Equine Essential Service, use buyer, seller, or provider tools, contact support, apply for or participate in the Brand Ambassador program, or otherwise interact with Cavvyo services. Cavvyo is part of the AwayEQU family of products.

2. Information you provide

Depending on the features you use, we may collect your name, email address, phone number, mailing or pickup addresses, account credentials, time zone, profile image, buyer and seller preferences, auction registrations, bids, Max Bid instructions, saved searches, watchlists, notification settings, seller and service-provider business information, listings, photos, videos, pedigree and performance records, equine ownership history, care records, appointment details, reminders, uploaded documents, payment and settlement information, tax-responsibility acknowledgments, support messages, reviews, and other information you choose to provide.

Brand Ambassador applicants may also provide their social platform, handle, profile URL, audience size, disciplines, location, partnership interests, application narrative, and later contract and compensation information.

3. Identity and account verification

Cavvyo uses verification controls intended to reduce fraud and improve marketplace accountability. When automated identity verification is enabled, Stripe Identity provides the secure capture flow for a government-issued photo ID and selfie. Cavvyo stores the verification-session reference, high-level result, and account-matching records needed to apply that result. Cavvyo does not copy Stripe-hosted ID or selfie images into its normal application storage and does not store the provider-extracted legal name as part of the automated verification record. Stripe may independently process identity information under its own privacy terms.

4. Payment information

Card and bank-account information used with Cavvyo Payments is collected and processed by Stripe and its connected-account services. Cavvyo may store payment-provider customer or method references, payment status, method type, brand or bank name, last four digits, transaction references, amounts, processor fees, seller commission records, refund or dispute records, and other information needed to administer the transaction. Cavvyo does not store full payment-card numbers in its application database.

5. Information collected automatically

When you use Cavvyo, our systems may automatically collect IP address, browser and device characteristics, operating system, referring pages, request timestamps, session and security events, feature interactions, diagnostic information, and approximate location inferred from network information. We use this information to operate, secure, troubleshoot, scale, and improve the service.

6. How we use information

We use information to create and maintain accounts; verify buyers and sellers; review seller and Ambassador applications; display public seller, provider, and equine information; administer timed auctions and authoritative bid records; maintain authorized equine ownership and care histories; schedule and administer service appointments; process payments, seller commissions, provider subscriptions, and marketplace service fees; facilitate payment confirmation and release; provide invoices and statements; deliver notifications; support saved searches and buyer matching; operate seller analytics; investigate fraud, abuse, chargebacks, and disputes; provide support; maintain backups and audit records; improve the service; measure marketing when permitted; enforce our agreements; and comply with legal, tax, accounting, and regulatory obligations.

7. Information shared between marketplace users

Seller business names, approved seller profile information, public ratings, listing details, media, auction terms, location information selected for publication, and other public listing content may be visible to visitors or registered users. After a sale, Cavvyo may share information reasonably necessary for the buyer and seller to complete payment, pickup, release, registration-paper transfer, and other transaction obligations. We do not publicly disclose a bidder's private Max Bid.

8. Service providers and third parties

We may disclose information to service providers that help us operate Cavvyo, including hosting and infrastructure providers, Stripe for payments and identity verification, Resend for email delivery, Sent.dm for phone verification and SMS delivery, customer-support tools, security and fraud-prevention providers, analytics or advertising providers when permitted by your choices, and professional advisers. These providers process information only for the services they perform for Cavvyo and are subject to their own legal and privacy obligations.

Cavvyo may also disclose information when required by law, subpoena, court order, valid government request, or when reasonably necessary to protect users, horses, Cavvyo, or others from fraud, abuse, security threats, or legal harm.

9. Transport provider directory

Cavvyo may publish business contact information for approved transport providers. Buyers contact and coordinate directly with those providers. Cavvyo does not broker transport quotes or collect transport-provider payment through the directory. Information you provide directly to a carrier is governed by that carrier's privacy practices.

10. Cookies, analytics, and advertising choices

Essential cookies and similar technologies are used to keep Cavvyo secure and functional. Optional advertising measurement, including Meta/Facebook Pixel where configured, is loaded only after the applicable cookie choice is made. Cavvyo does not sell personal information for monetary consideration. Some privacy laws may define certain advertising disclosures as “sharing” or targeted advertising; you can withhold or withdraw Cavvyo's optional marketing-cookie permission through Cookie Settings.

11. Email, SMS, push, and service communications

We may send transactional communications about accounts, verification, auctions, bidding, payments, release, security, applications, support, and other requested services. Phone-verification texts are sent when you request verification. Optional SMS notification categories are enabled only after you give the separate SMS consent shown in Profile & Security. Cavvyo limits its program-originated SMS to no more than 20 messages to the same mobile number in a 24-hour period. Message and data rates may apply.

You may reply STOP to opt out of SMS or HELP for help, and you may turn off optional SMS categories from Profile & Security. SMS consent is voluntary and is not a condition of purchase, bidding, selling, booking services, or using Cavvyo. Cavvyo does not sell mobile phone numbers or SMS consent information and does not share them with third parties for those third parties' promotional or marketing purposes. Mobile information may be provided to service providers such as Sent.dm solely as needed to deliver, secure, support, or comply with the messaging service.

12. Retention

We retain information for as long as reasonably necessary for the purposes described here. Auction bids, acceptance records, seller disclosures, transaction records, payment and commission records, tax acknowledgments, contract acceptances, fraud and security events, dispute evidence, and audit logs may be retained longer when reasonably necessary to establish or defend legal rights, comply with law, maintain financial records, prevent fraud, or preserve an authoritative transaction history. Backups may retain deleted information for a limited period before rotation.

13. Security

Cavvyo uses administrative, technical, and organizational safeguards designed to protect information, including access controls, encrypted transport, authentication controls, request throttling, audit records, and security monitoring. No online service or storage system can guarantee absolute security.

14. Your privacy choices and rights

You can update many account details and notification preferences from Cavvyo. Depending on where you live, applicable privacy law may give you rights to request access, correction, deletion, portability, or information about certain processing, and to opt out of certain targeted advertising or sharing. Rights are subject to identity verification and lawful exceptions, including records Cavvyo must retain for auctions, transactions, fraud prevention, accounting, disputes, and legal compliance.

To make a privacy request, email support@cavvyo.com. We may request information reasonably necessary to verify the request.

15. Children

Cavvyo marketplace accounts, bidding, selling, and Brand Ambassador participation are intended for adults age 18 or older. We do not knowingly permit minors to enter binding auction transactions through Cavvyo.

16. United States processing and business transfers

Cavvyo is operated in the United States. Information may be processed in the United States and in other locations where our service providers operate. If Cavvyo or substantially all related assets are involved in a merger, acquisition, financing, reorganization, or sale, information may be transferred as part of that transaction subject to applicable law.

For Equine Services, Cavvyo also records provider/client source, exact account and email matches, dated booking/contact events, private-invitation use and reviewed source corrections for billing, dispute resolution and abuse prevention. Provider-private notes and unrelated client records are not exposed through this attribution process.

17. Changes to this policy

We may update this Privacy Policy as Cavvyo changes or as legal requirements evolve. The updated date above identifies the current published version. Material changes may also be communicated through the service or by email when appropriate.

18. Contact

Questions or privacy requests can be sent to support@cavvyo.com.

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